Last updated: September 5, 2026
PrintPack360 respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit printpack360.com, request a quotation, contact our team, or place an order.
1. Who We Are
PrintPack360 is operated by Shanghai Antu ZhiYun Logistics Supply Chain Management Co., Ltd.
Contact address: Zhishan Building, Lane 999, Zhuanxing East Road, Minhang District, Shanghai, China.
Privacy contact: info@printpack360.com
You can learn more about our business on our About Us page.
2. Information We Collect
Information you provide
When you request a quotation, contact us, or place an order, we may collect:
- Your name, email address, telephone number, and company name.
- Your delivery country, postal code, and shipping or billing address.
- Product specifications, quantities, preferred materials, and delivery requirements.
- Artwork, reference images, shared file links, and other project materials.
- Correspondence, quotation records, approvals, order details, and payment-related transaction information.
- Your communication preferences, including marketing preferences where applicable.
Please provide only information relevant to your inquiry or order. Avoid including unnecessary sensitive personal information in artwork, attachments, or messages.
Where information is needed to respond to your request or fulfil an order, we will explain what is required. Without that information, we may be unable to provide the requested service.
Information collected through the website
Our website and its service providers may collect technical information such as IP addresses, browser and device information, access times, pages requested, and security logs.
Cookies, pixels, and similar technologies may also collect information about website usage and interactions. Further information is provided in Section 7.
3. How We Use Your Information
We use personal information to:
- Respond to inquiries and prepare quotations.
- Review specifications and files, arrange samples, and obtain approvals.
- Coordinate production, payment, shipping, and after-sales support.
- Maintain business records and meet applicable legal obligations.
- Protect our website and services against fraud, misuse, and security threats.
- Understand and improve website performance, subject to applicable privacy requirements.
- Send marketing communications where you have consented or where otherwise permitted by law.
Submitting a quotation request does not, by itself, subscribe you to marketing emails.
For general questions about quotations, samples, and delivery, please visit our Printing FAQ.
4. Legal Grounds for Processing
Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:
- Contractual necessity: to take steps you request before entering into a contract or to perform a contract with you.
- Legitimate interests: to communicate with business contacts, manage customer relationships, and protect our services, taking account of your rights and reasonable expectations.
- Legal obligations: to maintain required records and comply with applicable laws.
- Consent: where required for particular marketing activities, cookies, or other processing.
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out beforehand.
5. When We Share Information
We may disclose relevant information where necessary to:
- Website hosting, security, email, file-storage, and business-system providers.
- Production and finishing partners involved in your project.
- Couriers, freight forwarders, customs agents, and delivery providers.
- Banks, payment providers, accountants, and professional advisers.
- Authorities where disclosure is required by law.
We limit information shared to what is relevant to the purpose of the disclosure and use appropriate safeguards where required.
Third-party platforms such as WhatsApp, LinkedIn, and cloud file-sharing services also process information under their own privacy policies when you use them to communicate or share materials.
6. Artwork and Project Materials
Artwork and production files may contain personal information. We use that information as needed to assess and carry out your project.
Please ensure you are authorized to provide any personal information relating to other people that is included in your materials.
Where we process personal information in production files solely on your instructions, additional data-processing terms may be needed.
Ownership, commercial confidentiality, production permissions, and any use of your work in a portfolio should be addressed in the relevant project agreement or non-disclosure agreement. This Privacy Policy does not replace those agreements.
7. Cookies, Analytics, and Similar Technologies
Our website uses cookies and similar technologies for functions such as maintaining website functionality, supporting security, and understanding website usage.
Analytics or advertising technologies, where used, may collect identifiers and information about visits or interactions. Depending on their configuration, this information may be processed by third-party providers.
Where applicable law requires prior consent for non-essential technologies, that consent is required before they are used. Consent may be withdrawn.
You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Browser settings do not necessarily control every tracking technology, and deleting cookies alone may not prevent future collection.
For information about the technologies used on our website or to raise a privacy request, contact info@printpack360.com.
8. International Processing
Our business operates in China. Information submitted to us may be accessed and processed by our team in China and by service providers operating in other countries.
Data protection laws may differ between countries. Where applicable law requires safeguards for international transfers, those transfers must be covered by the relevant legally required arrangements.
You may contact us for further information about where your information is processed and any applicable transfer safeguards.
9. How Long We Keep Information
Retention depends on the type of information and why it was collected:
- Inquiry and quotation records: for the period needed to respond, follow up, and manage the relevant business relationship.
- Order, payment, and shipping records: for order fulfilment, after-sales support, and applicable accounting, tax, and legal requirements.
- Artwork and project files: according to project requirements and any agreed storage or deletion arrangements.
- Website and security records: for the period needed to operate, troubleshoot, and protect our services.
- Marketing records: while needed to manage permitted communications and your preferences.
We may retain relevant information longer where necessary to resolve a dispute or comply with a legal obligation. We may also retain limited suppression information to respect an unsubscribe request.
When information is no longer needed, we take steps to delete or anonymize it, subject to applicable obligations and backup procedures.
10. Information Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
No transmission or storage system is completely secure. Please contact us if you believe personal information connected with your interaction with us has been compromised.
11. Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion.
- Restrict or object to certain processing.
- Receive a portable copy of certain information.
- Withdraw consent where processing relies on consent.
- Complain to a relevant data protection authority.
To make a request, email info@printpack360.com, preferably with the subject line Privacy Request.
We may need to verify your identity and clarify your request. We will respond within applicable legal time limits. Some rights are subject to exceptions, including obligations to retain certain business records.
To stop marketing emails, use the unsubscribe instructions provided or contact us. Necessary communications about your inquiry, order, or service may continue.
12. Changes to This Policy
We may update this policy when our practices or legal requirements change. The date at the top indicates the latest revision.
Where required by law, we will provide additional notice or obtain consent for relevant changes.
13. Contact Us
For privacy questions or requests concerning your personal information:
PrintPack360
Shanghai Antu ZhiYun Logistics Supply Chain Management Co., Ltd.
Email: info@printpack360.com
Telephone: +86 15056500929
Contact address: Zhishan Building, Lane 999, Zhuanxing East Road, Minhang District, Shanghai, China.
You may also contact our team through our Contact Us page.
